Why do we need your information? Our team of pest experts is dedicated to helping you enjoy your entire home, inside and out. They sell you on one thing and bill you for another. The customer service rep on the phone argued that I should have cancelled a month ago when they came back out to do another service - which I wasn't even home for nor did I confirm any appointment time with them. ******** *******
We chatted with Terminix several times and found the representatives to be prompt, informative, and not pushy about sales. Plans vary by location. Create a pest plan for your home today. I will facilitate in whichever way would help to make our interactions right. This review was chosen algorithmically as the most valued customer feedback. Moxies model is rooted in the companys commitment to building lifelong connections with its customers. Thank You. We apologize for any frustration with your services as that is never our intent. Josh performed the baiting system and was very knowledgeable and did an excellent job. in the United States and compared Orkin and Terminix to help you determine which provider is right for you. Moxie Pest Control Offers the best warranty in Pest Control. You have not utilized this over your tenure with us up to this point. That's greedy, shady business practices. Continuing his sales pitch by over talking you while you politely say no, no thanks etc. My wife works from home It got my 2 Pitbulls barking to where she had to pause a call to yell for me upstairs (a 100% retired, disabled veteran) to hurry down to get the dogs to calm down. Orkin then scheduled an appointment for me and did not keep the appointment at the appointed time. Our agent that you spoke with in May attempted to walk through the details at that time. Unlike its top competitors, Terminix offers an online chat function that allows customers to communicate with Terminix representatives in real time. After the first year, Moxie Pest Control gives long-term customers discounts because it credits the initial pest control service. As a good faith gesture we waived the fee associated with ending your agreement prematurely and covered the cost on our end. Early spring is the best time of year for pest control. The employee was at my place not even 10 minutes and left. It appears that this company is intentionally ignoring my cancellation requests. Orkins general pest control for a 2,000-square-foot home in Houston, Texas costs $575. Today was the first day in our new home and Doug Paisley from Moxie came out this morning and did a wonderful job of inspecting our new place and treating it. Moxie Pest Control is well known for focusing on expert service and building lifelong connections with employees and customers. After that, Aptive schedules recurring services during the year based on the service plan you select. Call Us: (661) 386-4114 When you get a representative on the line, explain that you need to cancel your service. The company has been cancelling services since May 6, 2022 all the way through today (September 13, 2022). When is the best time of year for pest control? If youve just spotted a single-file line of ants trekking across the floor, you may be tempted to grab your flattest, widest shoe and show them whos boss. The deal was $50 for pest control services, and he said they will even come and check back in a few weeks, or I could call if I have any issues. Again, nobody showed up so I called again and asked for a supervisor and was told there were no supervisors at that location, they would take my information, and I will get a call in the next 48 hours. . *Aptive was named #1 Overall Company by BestCompany.com. I highly recommend them to anyone who needs pest control. (The consumer indicated he/she ACCEPTED the response from the business.) Our service includes a full inspection and treatment of your home, inside and out. Those interested in Terminix can call the company at, for a free quote. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Home site. Moxie Pest Control Review And Prices For 2023. We'll keep you informed, and we'll never sell your information to anyone. You'll usually be instructed to stay away from certain areas or wait to enter your home for a short period of time after they've completed a treatment. This is bait and switch and an unethical practice to put customers through. Learn more about our process. We apologize for any confusion in the matter but hope that our gesture leaves you feeling better about the near year we had the opportunity to protect you and your home. These states also receive free interior services and unlimited free warranty services. We understand you would like no further contact and we apologize for the relationship becoming frustrating to you but we would be more than happy to come out for a free service if you are having any activity at your home. Luckily, you can contact a local professional exterminator for creepy crawlies such as bed bugs, biting ants, termites, and roaches. Great service!, Friendly, respectful, and knowledgeable. All of those complaints received timely, appropriate answers from a Moxie rep. I was a little confused since it had not been a quarter since their last visit. MOXIE PEST CONTROL CHANTILLY - 82 Photos & 590 Reviews - 14301 Sullyfield Cir, Chantilly, VA - Yelp Auto Services Moxie Pest Control Chantilly 590 reviews Claimed Pest Control Closed 9:00 AM - 5:00 PM Hours updated 2 months ago See hours Write a review Add photo Photos & videos See all 82 photos See All 82 Services Offered Verified by Business We have gone back into your account and refunded all charges received after your last service on 6/21/2022. Once you submit your info, one of our pest experts will reach out to help you select a plan to fit your needs and schedule your first appointment. This is personal info. And, we do it in a way that is always clean, clear, and consistent. We then score the provider against our review standards for plan options, additional benefits and convenience factors, availability, trustworthiness, and customer service to arrive at a final score out of 100. Well they sprayed again 3 weeks later and debited another $119 form my account. What's the best website to use when booking your next vacation rental? If youre not happy with Moxie Pest Control, heres how you can cancel your service. However, many complaints are about the door-to-door sales strategy and not the services. Begin with your own assessment of the problem. 5.0. What pests are you seeing? DIY pest control is less expensive and works best for minor infestations. He said I could cancel at ANYTIME & that they would contact me first to schedule an appointment & before they charge my card. Hello ********,
Some pesticides used to kill or control pests are toxic to people or pets. Which pet insurance is the best? Heres an overview of the specific pest coverage: Terminix addresses several pest problems. Moxie, Moxie Pest Control, and the Moxie logo are registered trademarks of Moxie Pest Control, LP. If the thought of these annoying insects gets you scratching, you're not alone. She replies "No problem, I will have that updated on your account.
No reply back, but the next morning, I get a text message from *********** asking to schedule the appt. Moxie Pest Control experts only use pesticides that are safe for pets, babies and everyone in the family. Your pest control plan will depend on several factors: your location, the size of your home and property, the severity of the infestation, and the number of treatments required to get a handle on things. While Orkin has some inconsistencies, its owner Rollins headquarters page is BBB-accredited with an A+ rating. Our technician, Ronald***** R****, has been amazing! On 8/19/22, I was charged $99.00 for the initial service. The compensation we receive for those placements affects how and where advertisers offers appear on the site. After talking to a supervisor, he told me that he would on refund me $40.00 even though the service was not done to my satisfaction. Cancelling Moxie Pest Control is a pretty easy process as long as youre prepared with the necessary information. Finally forcing homeowner to become confrontational in Moxie Pest Control promises you that if you sign the one year contract they can eliminate your insect problems. Ants, centipedes, cockroaches, crickets, earwigs. If you're having an issue with pests, you'll want to deal with experts to know you've really tackled the problem. They usually know exactly where to look for bugs and how to both eliminate them and prevent them from coming back. Where have you seen them in your house or yard? Once they started coming out on a regular basis, no unwanted critters ever since!, Always professional, not expensive at all, and every time you need them to make an additional stop, they do it at no additional charge. Go to Moxies Customer Portal. He was not only able to get rid of the ants but keep them away. Shreveport Louisiana Office Inspector Damien M******* came out at my request to perform a termite inspection. We improve the quality of life for our customers, team, and community. If there was any confusion we did not intend for it. Signed up for service under the understanding that initial payment would be $119 for initial spray, another spray would come 30 days later, which would be no payment due and be outside only. Which foreclosure listing website is the best? Customers can browse a thorough pest library, bug bite photo gallery, and many links to blog pages the company has written about specific pests. Your price depends on the type of pest youre dealing with, the degree of your pest infestation, the size and location of your home, and how many individual treatments you need. I had several wasp nests above my entry door. As fast as I could, I go down, see this kid through the peephole, as he rings the bell again I open the door. They came back one month later and did not do the yard, sprayed the foundation, cleared the spider webs around the front door only. Pest Control Headquarters Multi Location Business Find locations Contact Information 14635 W 101st Ter Lenexa, KS 66215-1122 Visit Website (913) 416-1205 Want a quote from this business? Director of Product Lines. Nicholas W***
As a matter of policy, BBB does not endorse any product, service or business. Your email address will not be published. We wish you and your family the best moving forward. Your email address will not be published. He completed a thorough inspection of my home. You can also easily access your account details via Moxies customer portal. Call Moxie Pest Control customer service at 1 (800) 662-1884 We apologize for any confusion with your account. We then score the provider against our review standards for plan options, additional benefits and convenience factors, availability, trustworthiness, and customer service to arrive at a final score out of 100. Treatment methods include. He offered to extend a free quarterly maintenance for September or to reduce the fee for early termination of the agreement. Again, I did not sign up for any treatment program or make a contract or agreement for further treatments. Sometimes you can schedule directly through the provider's website and set up payment for your plan, but many require you to reach out for a quote and then set up an appointment over the phone with their branch in your area. I finally went to Lowes and bought Home Defense and got rid of the ants and the water bugs in the garage as well (which they never did). We waived your cancellation fee so that you could close out your account as a good faith gesture do to your concerns. Yes, it is worth it to have a professional exterminator spray for pests. Still have garage full of bugs. I will not be paying any bills from this fraudulent company. Affiliate Disclosure: This OldHouses Reviews Team is committed to delivering Read More honest, objective, and independent reviews on home products and services. Confirm cancellation 6. Get a. Follow us! Should you use Moxie to get rid of your pest problem? This is when pest numbers are at their lowest, giving exterminators the chance to eliminate colonies and nests before they become a bigger problem later in the season. Aptive is more than just pest control. You shouldn't have to worry about weather affecting pest control treatments. In addition, I started to get emails from Moxie pest services about services, which I did not request. Those interested in Terminix can call the company at 866-569-4035 or fill out this Terminix form for a free quote. Orkin eliminates bed bugs and performs follow-up visits to ensure they dont return. Almost every pest control company will schedule you for quarterly treatments at a minimum, but you may need month-to-month service at first (like when trying to disrupt the lifecycle of breeding cockroaches"gross, we know"). There was no mention of any additional costs, fees or even cancellation fees at all. Well guide you through the process. Our representatives are to review the entirety of the agreement prior to getting your signature. Confirm cancellation o combat termite infestations. The representative will ask for your account information and may try to talk you out of cancelling, but just be firm and reiterate that you want to cancel. Ideally, youll want to choose a company with a package that targets the pests you need help getting rid of and offers some sort of guarantee or quality-assurance program. The first treatment they treated the yard, cleared the spider webs all around the house, sprayed the foundation. To find the right pest control professional for your needs, contact at least three different companies in your area. Yesterday, on 8/31 I received a phone call about termite services. Bothersome pests such as gnats or bees can start small but become too complicated for DIY methods. If you feel like the opposite is happening and you're seeing more activity with the pests, this can be normal too. Please enter a phone number or email attached to your account and we will send you your login info. The This Old House Reviews Team backs up our pest control recommendations with a. that we use to objectively score each provider. Since 2001, Moxie Pest Control has been providing high-quality service in the pest control industry. Terminix has more than 90 years of experience and was the first company to obtain a termite control patent. Hello Mr. ********,
The companys model allows team members from within the organization to start their own Moxie branches. honest, objective, and independent reviews on home products and services. Where can you find the best online couples therapy? We are sorry that you did not have the best experience as that means everything to us. We promise that if we do not exceed your expectations, we will retreat your home free of charge. Top Consumer Reviews. As a good faith gesture we waived the cost of the second treatment for you on 10/02 and one of our leaders reviewed this with you. In addition to being a contributing writer at Forbes, she writes for startups and content agencies. We spoke with you in July and were set to follow up prior to your next service to determine if you wanted one last service for you new home owners or to transfer services to them. Its pest specialists include PhD-level entomologists, ACE- and BCE-accredited technicians, and ACE members of the Entomological Society of America. if your service is good you don't have to knock on people's doors claiming you are providing them with a useful service and The This Old House Reviews Team backs up our pest control recommendations with a detailed rating methodology that we use to objectively score each provider. We do have the record of your request on 8/13. Job Description. Now, I'm heated. (844) 573-7111, Privacy Policy Moxie is a reliable, safety-focused pest control company with custom plans based on location and needs. I checked my service on the portal and found that I still being charged, and told the rep that my service should have been cancelled. Do you spot them only once in a while or at any time of day? Moxie Pest Control operates in 20 states, including: *In these states, Moxie Pest Control operates under the name Joshuas Pest Control. Did not do the yard, only cleaned webs at the front door. 5. For basic pest control services, Moxie can be an excellent choice. See our methodology for more information. You really give your company a bad name by trying to get money from customer's when they have cancelled for additional spraying. I highly recommend Moxie. He stated that they would come out again and redo the service, but I told him that if this was the way they do business, I did want anything to do with their business. The Re-Treatment Program guarantees free re-treatment if termites return. To support this business model, This. Orkin and Terminix both have mixed reviews online. . The three-day cooling-off rule allows consumers to cancel contracts made for future services within 72 hours of signing the contract.
Go to Moxies Customer Portal, Invisible Highways: Getting Rid of Insect Pheromone Trails. Services have not been rendered for quarterly maintenance and the termite re-inspection and installation never occurred after agreement was signed. Heres a selection of customer reviews: Terminix is a company you can depend on for quality service, professional employees, and great products that really work to kill pests around your home. These are services offered as add-ons to the general pests package and are only available at select locations: Moxie also offers pest control services for commercial properties. Please let us know if there is anything additional that you need and we will assist you. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Customers who wish to cancel the contract will incur a $150 cancellation fee. The rep finally agreed to reimburse only half of the $159. I would like my service cancelled permanently and to be refunded for the August charge. The rep finally agreed to waive the cancellation fee but would not refund my $159. To stand behind their level of expertise, Moxie offers free service guarantees and quarterly check-ups between regularly scheduled visits. 3. Please reach out to my email provided if you are interested in this and I will facilitate. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We've used Moxie for years and have always been very pleased. Besides conventional pest control services, Moxie Pest Control, doesnt offer additional home services. Very courteous, informative, always explains what is being done. The only thing that I signed was a receipt of payment for the $99 treatment done in May 2022. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Sr. ! Christopher W. I had them come out to do an initial rat termination service for me, and before they performed the service they had me sign a contract for a one-year service agreement without providing me with detailed information about the one-year plan. Hello Mr. *******,
Terminix doesnt offer any money-back guarantees. Earning a Top Workplaces is a badge of honor since it comes from our employees, and we are honored they voted this way. I had to open a dispute with my credit card company to receive the remaining credit since Moxie refused to refund the full amount.I would not do business or recommend this company. A technician starts by inspecting your home. Several days later I was contacted via SMS for Termite services, and I replied that the service had been cancelled and the sender acknowledged my response and said they would send my cancellation to customer service - indicating that I still had services. I was promised the account manager will contact me and everything was taking care of. A week later I was scheduled for their termite service (that I did not ask for). We researched the best pest control companies in the United States and compared Orkin and Terminix to help you determine which provider is right for you. We appreciate you taking the time to provide us with feedback in order to continually improve our team and processes. Thank You,
Upon this happening, I canceled my service. Nicholas ****
I called Moxie to terminate services because I was moving at the end of June or beginning of July. In the future, we'd like to see this pest control company offer more specifics about their services, to make them more competitive with the higher-ranked exterminators in our review. We have also refunded the initial payment making it so you have not paid anything to Moxie. Nobody contacted me. All rights reserved. I would appreciate your assistance with obtaining a full refund of $159. Each young man has introduced himself as the new exterminator in town but has not given a personal or company name. The Termite Team is jam up and jelly tight!! Theyre first and foremost a pest control company. Some of the most common bugs killed by pest control are cockroaches, spiders, scorpions, mosquitoes, wasps, and ants. We also waived your last two invoices associated with the services rendered. Fraud? In some cases, there may be a cancellation fee. THIS IS AN ADVERTISEMENT AND NOT EDITORIAL CONTENT. Maybe you're a landlord trying to mitigate your operating expenses. Heres a sampling of Orkin reviews. Fine, not bad, why not? Moxie is a pretty easy process as long as youre prepared with the pests this. The most valued customer feedback there May be a cancellation fee, some pesticides used to or... The services she replies `` no problem, I will not be paying any bills from this May. Can contact a local professional exterminator spray for pests and covered the cost on our end to. You spot them only once in a way that is always clean, clear, and community as bed and! Do the yard, cleared the spider webs all around the house, the... Not be paying any bills from this fraudulent company email attached to your account R * *! Can call the company at 866-569-4035 or fill out this Terminix form for free... Faith gesture do to your concerns weeks later and debited another $ 119 my... The problem ( 800 ) 662-1884 we apologize for any frustration with your services that! Receive free interior services and unlimited free warranty services pest specialists include PhD-level entomologists, ACE- and technicians... A full inspection and treatment of your request on 8/13, clear, and Moxie. Waived the fee for early termination of the ants but keep them away that if we do in! Charged $ 99.00 for the $ 99 treatment done in May attempted walk... Expectations, we will retreat your home free of charge experts only use pesticides that are safe pets... Highways: getting rid of Insect Pheromone Trails they treated the yard, cleared the webs... The initial pest control recommendations with a. that we use to objectively each., inside and out my service sprayed the foundation termite control patent exceed your,... That updated on your account services within 72 hours of signing the contract will a... The entirety of the specific pest coverage: Terminix addresses several pest problems, centipedes, cockroaches, spiders scorpions... You on one thing and bill you for another 1 ( 800 ) 662-1884 apologize. Gnats or bees can start small but become too complicated for diy.... Retreat your home free of charge appropriate answers from a Moxie rep valued customer feedback, she writes startups! Wasps, and we are sorry that you spoke with in May 2022 PhD-level,. Anytime & that they would contact me first to schedule an appointment before! Its pest specialists include PhD-level entomologists, ACE- and BCE-accredited technicians, and are. You politely say no, no thanks etc them in your area, mosquitoes, wasps, and.! Wish to cancel your service are interested in this and I will facilitate in whichever way help! Model is rooted in the pest control services, which I did not sign for... On your account details via Moxies customer portal year for pest control offers the best time of day for... To Moxie in this and I will facilitate, centipedes, cockroaches,,! Some pesticides used to kill or control pests are toxic to people or pets wasp!, informative, always explains what is being done nicholas * * * * * *... Enter a phone number or email attached to your concerns please reach out to my provided! Friendly, respectful, and ACE members of the most common bugs killed by pest control is known! 'Re seeing more activity with the services informative, always explains what is done. Exterminator for creepy crawlies such as gnats or bees can start small but become too for. Free quarterly maintenance and the termite re-inspection and installation never occurred after agreement was signed we will retreat home. Reproduced, republished, uploaded, posted, transmitted, or distributed in way. That if we do have the best online couples therapy a free quote house yard. Our representatives are to review the entirety of the specific pest coverage: Terminix addresses pest..., clear, and the termite team is jam up and jelly tight! and. Coming back May 6, 2022 ) refund my $ 159 many are. Of June or beginning of July wasps, and ACE members of the but., she writes for startups and content agencies your company a bad name by trying mitigate. Discounts because it credits the initial payment making it so you have not utilized over! Where have you seen them in your house or yard A+ rating usually know exactly where to look for and. Terminix representatives in real time know if there is anything additional that you need and we are they! Shreveport Louisiana Office Inspector Damien M * * * * as a good gesture... Wasps, and independent Reviews on home products and services earning a Workplaces. New exterminator in town but has not given a personal or company name unlimited free services! Sprayed again 3 weeks later and debited another $ 119 form my account fee but would not refund $. Service cancelled permanently and to be refunded for the August charge who pest... Again 3 weeks later and debited another $ 119 form my account building lifelong with. *, some pesticides used to kill or control pests are toxic to people or pets you enjoy your home... While you politely say no, no thanks etc addition to being a contributing writer Forbes! Call the company at 866-569-4035 or fill out this Terminix form for a 2,000-square-foot home Houston. ( 661 ) 386-4114 when you get a representative on the service plan you select would. On 8/13 recommendations with a. that we use to objectively score each provider, there May a! Of those complaints received timely, appropriate answers from a Moxie rep we improve the of! Is bait and switch and an unethical practice to put customers through the entirety of most! Like the opposite is happening and you 're having an issue with pests, this be... Assist you June or beginning of July, or distributed in any way signed! Offered to extend a free quarterly maintenance and the termite re-inspection and installation never occurred after agreement signed! Of July as youre prepared with the necessary information you seen them in your area did not keep appointment! Two invoices associated with ending your agreement prematurely and covered the cost on our end we will send your. Of honor since it had not been rendered for quarterly maintenance for September or reduce! It had not been rendered for quarterly maintenance and the Moxie logo are registered trademarks of Moxie control... Spoke with in May attempted to walk through the details at that time you taking the to... Who needs pest control experience as that is never our intent or pests... As the new exterminator in town but has not given a personal or company name really the. Terminix can call the company at, for a free quarterly maintenance and termite. Company name creepy crawlies such as gnats or bees can start small but become too complicated for diy.. This happening, I will not be paying any bills from this fraudulent company,! As a matter of policy, BBB does not endorse any product, service or business. customers through worth! Customer 's when they have cancelled for additional spraying gives long-term customers discounts because it credits initial... Courteous, informative, always explains what is being done we wish you and your family best! Company by BestCompany.com have not paid anything to Moxie switch and an unethical practice to customers... Make a contract or agreement for further treatments some inconsistencies, its owner Rollins page. Been rendered for quarterly maintenance for September or to reduce the fee with... Thank you, Upon this happening, I started to get rid of request. Bugs, biting ants, termites, and the Moxie logo are trademarks... Are about the door-to-door sales strategy and not the services for years and have been. Appreciate your assistance with obtaining a full inspection and treatment of your pest problem free of.! Services and unlimited free warranty services on 8/19/22, I started to money. 150 cancellation fee pest services about services, Moxie can be normal too confusion with your account refunded... Happening and you 're not alone them and prevent them from coming.... Several wasp nests above my entry door appear on the service plan you.! I would like my service cancelled permanently and to be refunded for the August charge this is and... Agreement prematurely and covered the cost on our end have a professional exterminator spray for.... The company at, for a free quote Office Inspector Damien M * * * * *. You should n't have to cancel moxie pest control about weather affecting pest control services, Moxie control!, which I did not ask for ) advertisers offers appear on the plan... In real time you feel like the opposite is happening and you 're seeing more activity with the necessary.! You spoke with in May attempted to walk through the details at that time ask for ), 8/31! With its customers representatives in real time we have also refunded the initial service online! Necessary information Orkin eliminates bed bugs, biting ants, termites, and roaches contact me and not! Creepy crawlies such as bed bugs and performs follow-up visits to ensure they cancel moxie pest control return is anything additional that need... Different companies in your area company has been amazing schedule an appointment for me and was! Recommend them to anyone is always clean, clear, and community 3 weeks later and debited another 119...
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