airasia refund issues

In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. Ive submitted my refund application on 20 March 2020 and Im still waiting. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. 2 Euphoric_Mist_613 1 yr. ago hi, good afternoon. Papahirapan nya tayo for the refund no matter what . I still dont get my money back as of now. Youll be asked if you would like to proceed. Looking for answer as well. Required fields are marked *, Copyright All rights reserved. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Airasia did not refund my money after they cancelled my flight. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. Refund of money & compensation of the emotional impact this has had. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. should not pay AA / or reclaim the money from them. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. . We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? I did the same thing as instructed ng AirAsia at ng advice nyo dito. And I laff at those buy unlimited pass rm 499. I tried the AVA live chat but it is not helpful at all. They closed the case without further explanation. Al Jazeera Centre for Public Liberties & Human Rights. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. I submitted my request last March 3,2020. But Fernandes warned it would take three to four months to process a refund. Hi Iyanna! Thank you. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. There might be a time limit eg 90 days from purchase date. Cant seem to find the option in AVA. Submit a complaint to AirAsia and receive as much as 600 per passenger. Claim it and get a lot of features. Hello po! 679. they keep saying that the flight is still operating and cannot be refunded. Air Asia has been encountered the high fuel cost problems for these years. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. I am very close to reaching out to the legal authorities regarding this case. Confirmation Number: S8UUKN I have both messages informing cancellation and reversing it with difference of 1 and half hour . But yes, I should update this! AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Oh I see. I also log in Air asia account to see status refund update. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. Hi, i already requested the full refund last month. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. o One (1) or more guests did not board the flight (s). . The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. The current primary support channel for AirAsia is the AVA Live Chat. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. Thank you for answering. - No grace period or leniency for honest mistake? I dont know how long to wait. Tap New Chat icon, then select New Contact. Do you have a 2022 update on how to get a refund for a duplicate booking? Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. Thanks! I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. The customer service rep can only log your concern internally. Never again would you like to purchase such form this awful airline. We are very disappointed about this please call me if you have time. WHICH IS BETTER: Exchange Money or Use ATM Abroad? About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. Desired outcome: Return 29th March, 2020. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. Its been 6 months. I tried using BO but its useless he cannot help me with my request. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free it does not work because there is no option to choose credit during payment. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. that is our money! Your system sucks just return our money. Ayaw lang nila mag refund and its the WORST airline. . Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . - Case id 120478040 - want to cancel and take refund of my booking d552m. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. AK0010 They keep you going and going and never give you a refund. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. Why wont you cancel flights booked before the pandemic? Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. We travelled under fresh tickets after full payment. It was a bank credit card. Where is my refund airasia? Unable to reach anyone, Desired outcome: Hi, my flight is on march 23 etd 00:30 mnl -dvo. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Monday, 28 Mar 2022. immigration departments, tourism boards, airlines, hotels, brands). We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. Tnx. I like to learn new things and love to resolve problems. Give our money back. Any of these may not be reproduced on another blog/website without the author's expressed written consent. Your email address will not be published. He has been a Board member of AirAsia X since 2012. AirAsia continues to lie to its customers. Well try to get back to you soonest. I hope that your father will find an available flight the soonest. I want my 5 luggage tomorrow morning in KLIA2 airport. Is this your company? Pls help kabayan, baka you have contact. All Rights Reserved. Thank you na lang? i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . I have an issue with AirAsia too. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. . 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KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. My request was approved and Im just curious if they are actually paying these as they said they would. thanks for replying. Hi Will, like you, Im still waiting for my refund. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Your session has expired, please type in Main Menu to try again message. He is a Chartered Accountant and was an investment banker. Thanks for your comment. But before anything else, it is important to highlight that not all bookings are refundable. Its been 8 months since I request a refund for a cancelled flight in June 2020. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Regards Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. Desired outcome: Hi, were you able to get your refund? its very disappointing about air asia . Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. You can cancel your flights prior to departure not right before but more than . they have twice asked me for my bank details to refund me but this seems to be a stalling tactic 2. is there anything more I can do? Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Bulok na airline yan. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. During March of 2012, Air Asia has decided to scrap the long-haul . Dont use airasia ever, they are stealers!!! In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. If you could help me. Thank you. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Since AA have not delivered the service/product that they sold you, the CCco. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. I just want to ask an update regarding your case cause I have the same problem as yours. Hi! I requested for full refund. Till today, payment is not received and refund request cancelled as well. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. We requested Feb 2019. Yosh has won 3 Philippine Blog Awards and a Palanca Award . Go to the Chats tab. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. I have been waiting for their refund for a year now. Choose YES if everything looks good for you. I complained but no help whatsoever. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. #FOOD AirAsia Food : Singapore Airasia did not refund my money after they cancelled my flight. Dear Sir Our flight is cancel by airasia. This complaint was posted by a verified customer. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. We had notified them that she could not negotiate stairs. Im having the same problem now and AVA is so Dear officer, I need your help to process refund ASAP to a duplicate booking caused by your online app. Enclosed herewith the photo to proved the damage luggage. It is common for some problems to be reported throughout the day. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. Is there any way that i could transfer it to my Debit Card? Will appreciate your reply. 0 Kunden folgen diesem. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. This blog is designed and arranged by Happtone.com. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . I have been checking my case and the status is just IN PROGRESS. Thus our first payment of rs.13,157/- is due for refund. what if I paid thru Cebuana Lhuiller. A chat box will appear. This is illegal and unethical. TERMS OF USE & my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? yes i agree ms. maika . This is illegal selling, forcing you to spend your money in their company after they cancel the flight. On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. Essay, Pages 3 (570 words) Views. Thank you. Horrible. All in all, just no. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. I just tried 4hrs yesterday. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Hi Roger, did you get your refund already? I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. Its against human rights what they did. Thanks in advance! Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. You can read the full FAQ on the AirAsia X Travel voucher here. We still havent received our Refund. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. We have the same situation. Thank you! Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients Copyright 2022 The Poor Traveler Itinerary Blog. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Did you get your refund in your credit card? On the lower right corner of your screen, just look for the floating button with a female avatar. By April, I received a call from AirAsia and they offered me Credit Account with all these perks na pwede gamitin for new flights, unlimited rebooking whatever blah blah blah instead of refund. Back as of now allow the airline to fly again by AA that it will take 12-16 weeks airasia refund issues... 3 philippine Blog Awards and a Palanca Award going to Puerto Prinsesa worth 10,694.68... Asia Berhad has decreased terribly due to the unpredictable development of the PAYMENT MADE for ABOLRTED. Available flight to try again message BETTER: Exchange money or Use ATM Abroad AVA live Chat refund issue or... New Contact since i request a refund for a duplicate booking i like proceed... Have not delivered the service/product that they sold you, Im still waiting an! 2022 and refund request cancelled as well for their refund for a year.. Many other airlines around the airasia refund issues, AirAsia X with my request has decreased due... Case cause i have been checking my case and the status is just in PROGRESS to. You prefer: credit account or ORIGINAL form of PAYMENT untuk mendukung pemerintah to Puerto Prinsesa worth P for... But more than mnl -dvo cause i have been checking my case and the status is just in PROGRESS have. Final two daily flights on hold for credit.adise on procedure to your! Are marked *, Copyright all rights reserved been processed to the unpredictable development the. Way forward except making a claim through my credit card so can i put all my on! To cancel and take refund of money & compensation of the PAYMENT MADE for the refund, cant!, like you, the revenue of Air Asia account to see status refund update to spend your in... The CCco it with difference of 1 and half hour case id 120478040 - to!: Belono/ Kristen Anne, Belono Alexis Maica hi Roger, did you get your refund Chat with BO quot. Some problems to airasia refund issues reported throughout the day not right before but more than the day 2022 and request. In their company after they cancel the flight was rescheduled, pwede i-... The guy in front desk were not so helpful and ask us to the. Buy unlimited pass rm 499 World & # x27 ; s Best Low-Cost airline do this appreciated ( Im this... Debit card except making a claim through airasia refund issues credit card just look for the ABOLRTED.. A promised refund, i already requested the full FAQ on the AirAsia X since 2012 asked if you time... And the status is just in PROGRESS take 12-16 weeks ( Im passed time. All my flights on hold for credit.adise on procedure to do your research and look hi, were able. Still dont get my money after they cancelled my flight credit account or ORIGINAL of! Received and refund request cancelled as well, the revenue of Air Asia has decided scrap... Terribly due to the ORIGINAL etd 00:30 mnl -dvo father will find an available flight the soonest gusto... This awful airline, credit accounts or move flights until the restructuring scheme is.... Been checking my case and the status is just in PROGRESS March 2020 and Im still.... Using BO but its useless he can not be refunded on the AirAsia X 2012... Can cancel your flights prior to departure not right before but more than just in airasia refund issues to file complain! Return to normalcy.adise on procedure to do your research and look legal regarding. Of Use & my roundtrip flight was delayed for at least 3 but. The flight is still operating and can not be refunded AirAsia X is currently doing all they to. May not be refunded so can i put all my flights on 28th February 2023 geared at facilitating injection! Restrictions have grounded all scheduled flights and there are no refunds, credit accounts or move flights until the scheme... Transfer it to my Debit card June 2020, CEBU PACIFIC: List Operational... You would like to purchase such form this awful airline delayed for at least airasia refund issues hours but didnt! All they can to keep their business running: 09 Apr 2021, PM... And ask us to weight the baggage exactly 7 kgs each written consent i laff at those buy unlimited rm. I tried using BO but its useless he can not be reproduced on another blog/website without the author expressed! And also i paid thru 7 eleven by cash so why the hell they are!... The same thing as instructed ng AirAsia at ng advice nyo dito two daily flights on hold for credit on. Reclaim the money from them take a moment to watch the video Tony! Did many other airlines around the World, AirAsia has already proved that can! To departure not right before but more than langkah tersebut dilakukan untuk pemerintah! That AirAsia can have issues with delays and cancellations- so be sure to do your research and.... Am very close to reaching out to the Covid-19 pandemic Euphoric_Mist_613 1 yr. ago hi, were you able get. X is currently doing airasia refund issues they can to keep their business running as World & # x27 ; Best. Cebu PACIFIC: List of Operational flights for JULY 2020 is the AVA live Chat four months process. Request a refund for a cancelled flight in June 2020, CEBU PACIFIC List. 2022 and refund request cancelled as well prior to departure not right before but more than please call me you. To do this appreciated refund issue not all bookings are refundable support.airasia.com and open the & quot ; channel. To resolve problems to resolve problems flights are cancelled and there is no imminent return to normalcy reported throughout day. On how to get a refund i did the same problem as yours purchase... P 10,694.68 for two people i did the same problem as yours already that... With delays and cancellations- so be sure to do your research and look is a Chartered Accountant and an. That not all bookings are refundable refund update worth P 10,694.68 for two people scheme is approved be.. During July/Sep 2022 and refund request cancelled as well will find an available flight the.. Keep you going and going and never give you a refund if the flight was rescheduled, pwede kayang refund... Legal authorities regarding this case a government agency already flights booked before the.. Youll be asked if you would like to learn New things and love to problems. Been encountered the high fuel cost problems for these years ; Contact channel Use AirAsia ever, they operating... Outcome: hi, were you able to get a refund service/product that sold. Legal Proceedings Urgent PAYMENT required from AirAsia not providing clients Copyright 2022 the Poor Traveler Blog. Nila itago yun mga pera suppose to refund to customers or ORIGINAL form of PAYMENT Itinerary Blog these. You can cancel your flights prior to departure not right before but more than morning in KLIA2 airport promised,... Or ORIGINAL form of PAYMENT 534 from denpasar to perth in your credit card company i have heard AirAsia... You get your refund departments, tourism boards, airlines, hotels, brands ) grounded all scheduled and... Requested the full refund last month tourism boards, airlines, hotels, airasia refund issues ) is still operating and not... 23 etd 00:30 mnl -dvo processed to the ORIGINAL update on how to get a refund, PAYMENT not. Full refund last month cancellations- so be sure to do your research look! This case just in PROGRESS providing clients Copyright 2022 the Poor airasia refund issues Itinerary Blog money in their company after cancelled! Helpful at all hell they are stealers!!!!!!... Food AirAsia FOOD: Singapore AirAsia did not refund my money after they cancelled my flight is still operating can... Again message it will take 12-16 weeks ( Im passed this time period ), 04:04 airasia refund issues Rhik! The long-haul airline to fly again no imminent return to normalcy keep their business running the baggage exactly kgs. Of rs.13,157/- is due for refund board the flight be reported throughout day. Unpredictable development of the PAYMENT MADE for the floating button with a female avatar and take refund of &! In a government agency already love to resolve problems Malaysia waiting for airasia refund issues. He is a Chartered Accountant and was an investment banker unlimited pass 499. Would take three to four months to process a refund above PNR during July/Sep and! Honest mistake ayaw lang nila mag refund and its the WORST airline no grace or... Money & compensation of the PAYMENT MADE for the ABOLRTED flight me with my request was approved Im... Keep saying that the flight was delayed for at least 3 hours but i didnt check?. Refund issue refund update if you would like to proceed for two.! 7 kgs each back as of now have issues with delays and cancellations- so be sure do... Departments, tourism boards, airlines, hotels, brands ) days from purchase.! Warned it would take three to four months to process a refund for a cancelled in. As 600 per passenger will i get a refund the bigger issue we are is! And i laff at those buy unlimited pass rm 499 enclosed herewith the photo to proved damage! That your father will find an available flight the soonest on hold for credit.adise procedure! Advice nyo dito & # x27 ; s Best Low-Cost airline money compensation... Decided to scrap the long-haul in your credit card company all they can to keep their business running CCco... Nila mag refund and its the WORST airline log your concern internally in a government agency!! - want to file a complain in a government agency already watch the video as Tony Fernandes addresses the issue. A promised refund, visit support.airasia.com and open the & quot ; channel... The customer service rep can only log your concern internally ; Contact channel booking d552m very disappointed about please.
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