IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. Ways to Contact Securus. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . If you have any postage remaining on your account, you will not be entitled to a refund. The Fee may vary by facility. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. You are responsible for maintaining the confidentiality of your username, password and account information. Any permitted links to our website must comply will all applicable laws, rules, and regulations. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. This license to us will end when your content is deleted from our systems. transacciones recurrentes, todos los pagos se efectuarn en dlares How can an Incarcerated Individual get a refund from an Securus Debit Account? Securus Debit Account: Western UnionRefundInstructions. We seek out the best to join our team. Calling 972-734-1111 or 800-844-6591. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. Fixing and Improving Our Websites and Products. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Dallas, Texas 75265-0757, Facilities We We will only send you a specific text notification one time. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. Searching Frequently Asked Questions. 2. Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. Securus Calling Subscriptions may also be available at participating facilities. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Al hacer clic en la casilla de autorizacin que aparece a continuacin, We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). How do I get setup for eMessaging using the Securus Android app? If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. for any law enforcement, jail/prison management, investigatory, or other purpose. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. estadounidenses. Text notifications are only available if you hold an account where notifications are available. Our website may also contain links to other websites that are not operated by us. proporcionados por la Empresa. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. provey a la Empresa para mantener en el archivo de su cuenta. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. To register online you must have a Securus calling account, video account, or email account. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. Thank you for your detailed and amazing review! Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. How does an inmate get a refund in the Securus Debit account once they are released? Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). We provide our Products using reasonable skill and care. Securus Technologies is a U.S.-based communication provider for incarcerated persons. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. When you provide information to us in connection with purchasing or using our Products, you agree that you have all necessary permission and authority to provide us that information. Resolute may be reached telephonically at (800) 776-6060. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. What if I move and /or my address changes? our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. They assist incarcerated individuals, answer questions and troubleshoot our products and services. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. will substantially conform to its published specifications under normal use. 3. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. How do I know if someone received the money I sent? Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. learn more The Contact Center is open seven days a week 24 hours per day. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. Please read them carefully. Your Customer Agreement also means you agree to receive periodic email communications from us. This means, for example, if you delete a text we cannot send it again. You acknowledge and agree that there is no such thing as perfect security. inmatesales. We love to hear the amazing feedback! January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. This chat history will be cleared once you click the END CHAT button. To collect your money: 1. . Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. archivo para su uso de conformidad con este Acuerdo. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. ponindose en contacto con la unidad de Atencin al Cliente de la Empresa You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. (b) Maximum Liability. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. When we provide spare parts, those spare parts may be new or reconditioned. crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. What can I do? Facilities We Usted puede cancelar esta autorizacin en cualquier momento What can the Securus Debit account funds be used for? To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. Charges may apply in the future, but we will provide you at least two months advance personal notice. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. Answer questions and troubleshoot our Products using reasonable skill and Care the MTCN is U.S.-based. At participating facilities money transfer for tracking and transaction identification governmental taxes and fees are in addition the. 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