It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. BTW, I was purchasing another pair of earrings at this same timebasically an exchange :(. Really the worst experience ever! To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. I wasn't reprimanded. Return policy just not right!! This is bs. will follow their 30 days Ross simons return policy. the customer is always unhappy when they don't get their way! To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. Remember Me. Hope this helped. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. Also, a lot of places ask for ID so that they can keep track of you. She balles up the gown in the same bag as the shoes. Grief and mourning are part of the normal process of dealing with a loss. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. The tags are still on and everything. 5) Understand that we live in a not so great world and people are scandalous and steal stuff and then try and return it. Where is Parmesan Cheese in Walmart? I have been waiting 10 minutes and she just walked in. Just that one comment is enough to make me never go back." Ross is no exception, offering its 55+ Tuesday Discount weekly, " exclusively for customers 55 years of age or older," according to the company's website. I wasn't looking, but I stumbled across a beautiful roomy hot pink purse that was both vegan, led-free, and only $19.99! I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. They told me that I had to wait 48 hours, so that no identification would be asked? From toys to clothes to home goods to electronics. If I can't make it back within 30 days, they've give me store credit. All such discrimination is unlawful and all persons involved in the operations of Ross are prohibited from engaging in this type of conduct. This button displays the currently selected search type. This is a fraud !! You guys are all so stupid and think you're entitled to everything. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. Keep in mind.l, by store policy the limit is $50 without a receipt. At ross, you may be able to return a product regardless of whether the receipt is present or not. If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. Australia. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. Any relationship counselor will tell u that. So the following day, I tried to retrieved it unfortunate I cannot find my receipt. 2005a and 2005b), one of which, entitled 'The Irish on Probation in England . She finished my purchase and hands me the receipt and says, next time make sure you hold onto it. It was like I walked 2 miles just to give them $49. Bereavement leave is granted to all employees for a maximum of 7 days without a loss of benefits in the event of a death of any of the following family members of the employee: Spouse. I have never heard of this. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! No need to present ID or a receipt or sign anything. I walked back home with shoes no one can wear amd out of $49. I'm very sorry,so ashamed. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. She can't exchange or give me a voucher for the high end nike shoes they said.A receipt is required if not the value is .99 cents.. Lol.. at NET-A-PORTER. While Ross Stores regularly discounts their products 2060% anyway, youll get your best bargains in the clearance areas. The one cashier, said I will take you next. If you do not have the tags, it may be hard for us the verify the item on the receipt. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . How can I return to ross. The store executives will help you with your return or exchange. The Ross Senior Discount. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. The cashier was asking for my ID. If you got any defective item, then inform Ross stores immediately, and it will be exchanged for its original value. I returned a pair of shoes I bought with my debit card. The warhead of an air defense missile system is always fragmentation or fragmentation rod. Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. You can ask for an exchange only if the software turns out to be defective. Before you know it, I will drop Ross like I did Kohls when they ripped me off after are not protected by an attorney-client privilege and are instead governed by our Privacy Policy. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take I went in to the store right after work and selected two Bamboo Pillows. You want cheap stuff but and you call them crooks but in reality its not. Don't shop at Ross if you don't like it! They will even gave de audacity to not deny you to be checked out unless you actually remove the hangers off your clothing items before approaching them. There was no attempt to accommodate me in any way the error was mine because I neglected to read the fifth paragraph on the back of the receipt that states all fine jewelry purchases must have the tag intact for any returns or exchanges. My receipt showed a sales tax of $3.23. I have not had any problems returning items at Ross as long as I was within STORE policy. It was too cold to wear. You do not even have your receipt and they are already screaming "Next!" 17. I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report". Never opened the wig. complete sets of bath towels for a wedding gift. Today, I thought, if nothing elsethey could at least grant me a store credit. Brother, step-brother, sister, step-sister. The store cannot sell the item to anyone else - they lose the money. It's been 2 business days and still no refund what do I do. I tried pulling it to get the teeth fastened at the base, but it didn't come down. If that was the case then i wouldve let it go. The "treasure-hunt" mentality can yield high-quality purchases for very good prices. Tjmax will give you cash back even if you buy your items with a debit card, but Ross does not. Ross Stores associates are often authorized to provide a markdown for items that have an unexpected rip or stain on them. 5 out of 5 stars (111) . If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. I hope that I have a more positive experience tomorrow. 5. Our info isn't that private anymore ) The customers can request a return within 30 days. They were much less than the ones I were exchanging which the Associate said it was okay. I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. Purchased jeans and a couple of tops from Ross, Lufkin, Texas. Ross Stores' Senior Discount Policy; 5 Tips for Saving Money at Ross Stores; As a senior, you want to make your money stretch whenever possible, and Ross Stores is a great place to get more for less. Response was yes they should but sorry. Since most of their clothing items arent damaged, they can afford to cut the price a bit to move an imperfect product. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. I can just imagine what their excuse After washing, the paints unraveled all along the seams, truly defective. Check out their return policy. You will get back how you paid for it originally (Given you have the receipt and tags in original condition). I had save my receipt I waited for the longest time on line. It argues that weak methodology and poor research practice undermined what should have been an important report with innovative propositions for probation policy and practice in England,Wales and beyond.The 2004 report directly informed two articles (Lewis et al. Most bereavement policies differentiate between the loss of a core family member versus peripheral family and friends. The earring fell off the stud when she picked it up. We had a receipt, all item's tags and ID. So why even put up tv video surveillance? To just get my money back?! Get it together Ross. I tried to overlook the attitude she had from the start. Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. Bring it with you when you shop at Ross Stores. Follow the below-mentioned step-wise guide to make a successful return. I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. I have bought pet clothes, but that's it. You can do the contactless payment options as well for more safety. And it is by far the most horrible shopping experience I have ever endured. I feel ripped off. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." I don't bring worn and damage clothing and I always keep my receipt with me. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. Start of main content. Had i known this, i probably wouldnt have opened it. So for me it did not take long. Someone put it in our cart while I was in the fitting room and we payed for it. Get a Sale Alert. i have my receipt for 2 handbags, brand new condition still w/tags on. I told her majority of the items you care is name brand though. Boo hoo~! However, I have never had a problem with returning merchandise at all. I have the transaction in my bank account and just want my money back! In how many days can we return the product? Your return policy sucks. Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? I Had My Receipt And Used Cash. She explained that October has 31 days. I understand not receiving money back, but I can't believe I can't get in store credit. (ridiculous & unnecessary). Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. I knew I would only get store credit. The refund will be initiated only if approved by their. And if any return is found suspicious by the system, it would be declined for refund or exchange. I said please explain to me how you count your 30days. You will receive a refund as a store credit or can also choose to exchange the item at its current price. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. Please keep this in mind next time your purchase with your debit or credit card. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. ROSS IS AWESOME! Ok Ross, In cases where jewelry is involved, it's always best to take it back to the store you purchased it at. I can't get ahold of anyone. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. I dealt with three employees, one of which was the manager. Here are some ways shoppers keep their bills low at Ross Stores. Why would you have a manger in a store that cannot make decisions. 4 trips, a lot of waiting in line. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. I just wanted to trade the shoes for a pair that was either all black or all white but they refused and said I would have to pay the difference. 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