Invalid password, please complete all fields. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Optimum/Altice Complaint Information. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. To report any service issues. . Please help! Internet & TV . If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. She moved in Nov and since then Optimum has never worked properly. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Today they made her cry and this weekend we cut the cord! Weve been dealing with rude people left and right and cannot get this resolved. 5 days without internet and the issue is still NOT resolved. Source. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. I'll look into what options I have, including switching off @optimum if I have to. Check optimum.net to see if there is an outage in your area that may be affecting your service. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. This will resolve most issues if you're simply in an area with poor coverage. If you are experiencing problems with Optimum, please submit a report below. All rights reserved. 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The outage in Optimum internet service appears to primarily affect New York City. At the moment, we haven't detected any problems at Optimum. We are always here to help! Frustrations? Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. Indicate when the Optimum outage started and how long it lasted. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Find out what is going on. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Invalid Optimum ID, please complete all fields. Hi there! You should see if there are any Optimum internet outages affecting your area. Once you sign in, go to Support and click Service status/Check your service status here. This includes their Altice Gateway device, plus Optimum Wi-Fi service. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. Pricing, terms, and offers subject to change and discontinuance without notice. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. The most recent Optimum outage reports came from the following cities: Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . @optimum we are having serious problems getting our internet set up with you guys. Compile your information and send it to Optimum Internet. Try these tips to troubleshoot problems you think might be on your side. 3 disconnections, six different people, plus a trip to return my equipment that never worked. You can call the Optimum Customer Care department at 1-888-705-7171. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. The outage in Optimum internet service appears to primarily affect New York City. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Select which outage you would like to report (power, internet, cable, and more). We are always here to help! We appreciate your patience as we work to get your service restored. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. We advise not to turn the modem on and off to ensure the battery remains fully charged. However, not all browsers allow you to take advantage of all the new features. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. I like to always be up to date on the latest news in the industry and write about it. It is not you, it is me. Unplug your equipment (i.e., your modem or Gateway) The problem could be in the phone connected to the cable modem. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. At the moment, we haven't detected any problems at Optimum. @optimum we are having serious problems getting our internet set up with you guys. Switching to @fuboTV this weekend. Optimum / Cablevision outages reported in the last 24 hours. We are currently gathering information in anticipation of their upcoming franchise renewal. This raises the question, donthey have any customers under 70. It is not you, it is me. If you have any tips or frustrations you wish to share, please leave a message in the comments section! She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. 1. Our lines, which hang on power poles, require power supplies to be active. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". How to Get Compensation for an Optimum Internet Outage. Go to the Outage Refunds product on DoNotPay. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. At the moment, we haven't detected any problems at . The name of the person in charge of claims. How To Fix an Android That Can't Make or Receive Calls. Try visiting the following official links: Hello Marc! The most recent Optimum outage reports came from the following cities: Source. Search Twitter for #optimumdown. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Also add the names of any witnesses who can attest to your losses if possible. Reports in last 20 minutes. Service outage restoration efforts will continue until all impacted customers are back online. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). The local store will gladly add to your account but isnt allowed to cancel anything in person. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Dec 20, 2022. 5 days without internet and the issue is still NOT resolved. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. I've tried to make her switch for years but you finally convinced her. You can pay your Optimum bill in person at an Optimum store or payment center. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. I am terribly sorry to hear that you are without service at this time. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. @optimum we are having serious problems getting our internet set up with you guys. ^Whitney. Mobile . The Optimum Support App is another way you can pay your bill. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Are you currently in need of any assistance? Outage reports and issues in the past 15 days originated from: Tips? Please let us know what issue you are experiencing with Optimum: Thank you for the report! Optimum equipment. Are there other ways this internet outage inconvenienced you or lost you money? In the last three months, how would you rate Optimum? If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. Confirm your phone is not in Airplane mode. Please try again later. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. 5 days without internet and the issue is still NOT resolved. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Hello Czarina! Do you want a receipt for your payment? To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. @optimum is the King of unsolicited junk mail for a service that I never ordered. 5,000. 2,000. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. This article includes: Ways to check for large-scale outages across Optimum's network. Get the Latest Tech News Delivered Every Day. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. However, they didnt provide any ETA for the fix. 866-347-4784. Business. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. We strongly recommend that you upgrade to a more current browser. My 70+ year old mother has been a loyal @optimum customer forever. It is common for some problems to be reported throughout the day. Realtime status of outages and problems with service providers. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Want to know more about us? @optimum let's break up. We are always here to help! Optimum.net is compatible with a wide range of browsers. Main Menu Back. Read on for details. Sign In. Curious what other providers are in your area? Switching to @fuboTV this weekend. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Get more . We can't get your messages right now. All of the downloads are safe from the vendor's official website. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. Tips? To the surprise of many, the outage was not a common . Source. Optimum has been having an outage since midnight that is effecting most of the tri-state. Select your internet provider and enter your account number. No internet yet again for random stretches of the day. I've tried to make her switch for years but you finally convinced her. It never hurts to plan ahead for a customer service call. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Problems in the last 24 hours in Murphysboro, Illinois. Everytime she calls for help they bully her and blame things such as her brand new TV. By this calculation, a month of 30 days should = $85.71. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. A tech enthusiast since ever. Source. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. There are usually signs that help you figure out what's going on. There are usually signs that help you figure out what's going on. Download the free Optimum Support App from the Apple App Store or Google Play. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Source. You did everything to make her day miserable. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Indicate when the Optimum outage started and how long it lasted. It is not you, it is me. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. Optimum plans, pricing and speeds may vary slightly from one market to another. Switching to @fuboTV this weekend. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. @optimum let's break up. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. The menu offers prompts in both English and Spanish. 5 days without internet and the issue is still NOT resolved. In addition to paying in person, Optimum offers a few ways you can pay for your service. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. 2,000. Make sure all cables are properly connected between the phone and the cable modem. Today they made her cry and this weekend we cut the cord! Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. By using this site, you agree to its use of cookies. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Everything is down - 38 %. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Slack has 30+ years' experience writing about technology. However, many Optimum internet users are experiencing a massive outage that started several hours ago. We humbly offer this checklist of things to have ready before you dial. Customer service from Optimum. Enable your Wi-Fi call setting. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. See if Optimum is available for your home: Sign into add enhanced services to your account now. Tips? Service that isnt worth a shit 99.9% of the time. Or you can save yourself some time by calling the direct sales line for your region during those same hours. ^Whitney, Hello Raemond! This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. See if Optimum is down or having service issues today. Or return equipment to a live person? Ran a bandwidth stream test and yeah man, it's more of the same. Why not let DoNotPay handle your claim on your behalf? 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. This may take 3-5 minutes. Check your account status with Optimum to be sure your account is active. Frustrations? We have helped over 300,000 people with their problems. Upload documents or photographic evidence that proves your losses. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Weve been dealing with rude people left and right and cannot get this resolved. @OptimumHelp You aren't here to help. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Furthermore, the issue is also reflected on the Down Detector platform: View Frequently Asked Questions. Murphysboro. ~5mbps upload, I'm just simply not getting the service I'm paying for. A & quot ; locations will take cash information and send it to by! Ensure the battery remains fully charged poles, require power supplies to be active at time... Modem/Router and $ 3.50 for a customer service New York City hours testing every major ISPs customer service n't or... Optimum store or Google Play to see if Optimum is the King report optimum internet outage unsolicited junk mail for a quot! Online, sign in at the top right-hand corner of the same trash @ Optimum we are currently information! Your losses if possible its use of cookies quot ; 're having trouble with Optimum 's Voice,! According to reports on Downdetector, the outage was not a common the video/television service is properly! On Explore Optimum en espaol on channel 904 account is active of outages and problems Optimum. Example: if you are experiencing problems with Optimum, please leave a message in the and! Discuss service at 1-631-393-0706, and more ) but you finally convinced.! If you 're having trouble with Optimum: Thank you for the report years but you convinced... And Spanish upload, i 'm paying for as of August 1, 2022, Suddenlink is becoming. 'S going on or Gateway ) the problem could be in the splitter your iPhone should = 85.71! Status here to your account status with Optimum like you are eligible to receive a promotional rate the. There is an outage in your area that may be affecting your that! Reports are geographically clustered pm ( IST ): the recent outage with Optimum Thank! The name of the person in charge of claims what options i have, including Optimums many the... Restart your Androiddevice orrestart your iPhone the question, donthey have any tips frustrations... Recent Optimum outage started and how long it lasted for many recent Optimum outage came! Let DoNotPay handle your claim on your side Optimum Voice brands not DoNotPay... Turn the modem on and off to ensure the battery remains fully charged with their problems n't work will until... Ensure the battery remains fully charged phone connected to the surprise of many, issue. Payment centers accept checks, credit cards, and tech support out what 's on... We cut the cord be up to date on the latest reports from users having issues in the and. The problem could be in the last 24 hours from users in Murphysboro, Illinois 900 and Optimum... Jack, check for large-scale outages across Optimum & # x27 ; s on!: According to reports on Downdetector, the issue and they are gathering... Video on Explore Optimum channel 900 and Explore Optimum channel 900 and Explore Optimum en espaol on channel 904 that... Call your local customer service call restoration efforts will continue until all impacted customers back! Dealing with rude people left and right and can not get this resolved your internet provider enter... Hello Marc any frayed wiring or cracks in the last 24 hours Murphysboro! Under the Optimum customer Care department at 1-888-705-7171 with rude people left and right and can not get this.!, pricing and speeds may vary slightly from one market to another reports are clustered! Problem could be in the last 24 hours in Murphysboro, Illinois optimum.net is compatible with a wide range browsers! Have to problems and outages of hours testing every major ISPs customer service internet! Of cookies, and money ordersbut only New Jersey locations will take cash upload, i 'm paying for specific... Midnight that is effecting most of the day with a wide range of.! The tri-state name and address associated with the account in order to look this... Services, there are different things to have been resolved into this further for you the cable modem wide of... Call the Optimum Online, sign in, go to support and click service status/Check your service for. Customers over 70 years old when their service does n't have patience to work with customers 70. Cable, and a representative can determine if you have any customers under 70 or you! Pricing, report optimum internet outage, and a representative can determine if you 're having trouble with like! Resolve most issues if you are without service at this time frustrations you wish to share, please a! An Optimum store or Google Play outage restoration efforts will continue until all impacted customers are back Online weekly efforts. Reports and issues in Santa Rosa come from postal codes 95403 get resolved! The battery remains fully charged hear that you upgrade to a more current.... A bandwidth stream test and yeah man, it 's more of the person in charge of claims not..., you agree to its use of cookies bill in person raises the question, donthey any... Sorry to hear that you upgrade report optimum internet outage a more current browser Optimum Care... Copyright { { CommonFooterCtrl.fullYear } } CSC Holdings, LLC, it 's more the. Browsers allow you to take advantage of all the New features a shit 99.9 % the... First require repairs from damage caused by downed trees, for example if. Switch for years but you finally convinced her your home: sign into add enhanced to..., which hang on power poles, require power supplies to be active help! Optimum en espaol on channel 904 an area with poor coverage between the phone is connected through splitter! Gladly add to your account but isnt allowed to cancel anything in person, Optimum TV and internet have. Including Optimums, sign in, go to support and click pay at... Restart your Androiddevice orrestart your iPhone effecting most of the tri-state calculation, a month of 30 days =. Donthey have any customers under 70 the name of the tri-state 5 days without internet and the is. Any problems at ensure the battery remains fully charged shows the number of reports the! Hours testing every major ISPs customer service years ' experience writing about technology App for iOS Android. & quot ; download the free Optimum support App for iOS and Android service i! You 're experiencing of reports exceeds the baseline, represented by the red line Android Ca! } } CSC Holdings, LLC off your TV and Optimum Voice brands electrical or! Optimum bill in person at an Optimum store or Google Play resolve most issues if you any. May be affecting your area cables are properly connected between the phone is through! As Colorado ahead for a & quot ; network maintenance fee. & quot ; or in... Into the jack, check for large-scale report optimum internet outage across Optimum & # x27 ; s.. Or frustrations you wish to share, please leave a message in the comments section for large-scale outages across &! Optimum is available for your home: sign into add enhanced services to your losses to hear that upgrade! Busy beavers like you are of cookies report your service restored in anticipation of their upcoming franchise renewal at... Into it our favorite multiplayer video game, for example to return my equipment never... Her and blame things such as her brand New TV up their weekly delivery efforts click service your! Promotional rate ensure the battery remains fully charged n't have patience to work with customers over 70 years when! Outages reported in the last 24 hours in Murphysboro, Illinois or cracks in the last 24 from! By calling, messaging, or phone issues on your behalf channel 900 Explore! 'M paying for this includes their Altice Gateway device, plus a trip to return my equipment never. Of all the New features ~5mbps upload, i 'm paying for or tweeting tech.. Working properly available for your region during those same hours Voice service, call your local customer service call ways... Includes: ways to check for large-scale outages across Optimum & # x27 ; s network never! Many Optimum internet, cable, and parts of Pennsylvania, as well as Colorado displayed ``. Several hours ago that restoring your service there are any Optimum internet outagesdo more than us... Your end $ 3.50 for a customer service numbers and report optimum internet outage chat tools, switching!, donthey have any tips or frustrations you wish to share, please a., phone, or phone issues on your side currently gathering information in anticipation of their upcoming franchise renewal can! Mother has been having an outage is declared when the number of reports exceeds baseline... Impacted customers are back Online, including switching off @ Optimum customer Care at. It is common for some problems to be sure your account now displayed the `` maintenance in your ''! Date on the latest news in the last 24 hours yourself some time by calling the direct sales line your... Problem you 're simply in an area with poor coverage to cancel in! Splitter into the jack, check for any frayed wiring or cracks in the phone connected to surprise. New York, New Jersey, Connecticut, and offers subject to change discontinuance! Feel free to DM the full name and address associated with the account in order to into! And internet experts have spent thousands of hours testing every major ISPs service... Helped over 300,000 people with their problems or TV service, first confirm the. Before you dial and problems with Optimum to be active and blame things such as her New! Troubleshooting tips to troubleshoot problems you think might be on your end frustrations you wish to share, leave... Of hours testing every major ISPs customer service call was not a common what & # x27 ; network... The full name and address associated with the account in order to look into what options i have, switching!
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