What an experience. Once we disembarked the plane, there was zero queue at border control (electronic gates). Airport security is a farce. It's extremely stressful and there is never anyone to ask. Gatwick's drop off charges have been running slightly longer than Heathrow's. Similar to Heathrow, the drop off cost is 5 and the zones are located outside the airport terminals.. 2.3 Part of the charge you pay includes a public transport levy, which is used to develop public transport initiatives at the airport. Hi all, I just got hit with a fine for not paying the 5 fee to drop off at Gatwick (didn't realise I had to, it's a somewhat recent development). Everytime you do a 30 second pick up/ drop of you get to pay a 5 charge . Each of these Terms operates separately. Contact Contact Gatwick Parking Contact us We're always happy to help with any queries you might have about a future or existing booking. The fine was reduced from 100 to just 15 after the . The drop off zones are conveniently located on the forecourt outside both North and South Terminals, just a short walk from check-in and departures. Autopay doesnt work!!! Gatwick says the fee will promote . I have travelled many times but, this has got to be the worst experience ever. Any vehicle seen contravening the Red Route restrictions will face an enforcement charge of 100 (reduced to 60 if paid within 14 days). This post has been removed at the author's request. 2.8 The fee is calculated by using ANPR (automated number plate recognition) technology that tracks your vehicle movements in the forecourt to determine the correct fee to charge. including Gatwick Airport bye-laws; 8.1.14 smoking anywhere within the drop off zone and the immediate vicinity of the drop off zone; 8.1.15 leaving the drop off zone in a state or condition unfit for use by other persons using the drop off zone; 8.1.16 using any area of the drop off zone as toilet facilities; 8.1.17 any anti-social or annoying behaviour which may cause offence or inconvenience to us or any other user of the drop off zone including, but not limited to, drinking alcohol, taking or dealing with illegal substances, fighting and/or loitering or having any animals off a lead when outside of a vehicle. TikTok user Lucy, who goes by the name Footluce, recently shared the holiday t It's extremely stressful and there is never anyone to ask. For all other airline enquiries including hand baggage allowances please speak directly to your airline. You can park up, meet your friends or family, and help them transport their luggage back to the car. Airport. Drop-Off areas are located right outside the terminal for the easiest and quickest way to drop-off passengers. 2.9 When using the forecourt you must adhere to all signs and markings within the drop off zone, do not stop in a reserved or restricted area, do not stop on a pedestrian walkway, do not block the entry or exit routes or passing lanes, and pay all amounts due for your visit. Local commuters are NOT exempt from the drop off charge at Gatwick, however, the Local Commuter Scheme can provide access to Gatwick Airport Station for people living close to the airport who regularly use the station to commute. Gatwick Airport - Drop Off. Decided it needed a manager to watch the cctv one frame at a time to check my honesty. 3.6 The third party supplier that operates the drop off zone on our behalf will use CCTV in accordance with their own privacy notice. Compromising security for members of staff. A disgrace. Just about sums up the airport as a whole, and that is just going through the motions without providing any worthwhile customer experience. 3.7 We reserve the right to revoke free access to the drop off zone and retain the right to introduce charges for Blue Badge Holders at any time. I fly from Gatwick every 2 weeks. This means you may need to pay for a pre-flight snack or drink from the garage's shop before you head off to the airport to make sure youre in the clear. I am disabled and have very poor balance and great difficulty walking. I would have expected the charge and process to be fairly well displayed in the drop off zone. A disgrace. The drop off area appears to be not relevant land as defined by paragraph 3 of Schedule 4 of The Protection Of Freedoms Act 2012, being subject to byelaws. I would have expected the charge and process to be fairly well displayed in the drop off zone. Airport is ok. Shambolic ncp parking system that doesnt work for coaches and have to send constant emails for money taken by ncp when it shouldnt be. It goes against our guidelines to offer incentives for reviews. Local commuters living within a limited number of postcode sectors close to the airport (RH6 0, RH6 9, RH11 0) with limited access to public transport canapply for a permitwhich covers two visits per day to use the train station by paying an annual 50 charge. 2023 Trustpilot A/S. We may also withdraw free access (if free access is withdrawn notification will be given direct to the user) as a result inter alia of any of the following activities by the user: 3.7.1 Using unroadworthy or uninsured vehicles. Especially after a disastrous experience at Berlin airport on the way out. The drop-off charge must be paid online the same day or before midnight the following day. I have travelled many times but, this has got to be the worst experience ever. Predictably frustrating time at passport control. Please note that there is no option to pay at an airport ticket machine or in the terminal drop-off zones. We hope that you don't have to make a complaint about the service we offer, but if you do there are two stages to take to ensure you get a satisfactory outcome. Thank you, David Hawkes. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Not a great advert for UK. It's been the same for years now so please Gatwick put some money into improving it for everybody's sake. At the airportLost property; passenger services & facilities; airport maps, SpecialassistancePre-book assistance; general information; watch our video, Book a flightBook a flight or holiday from Gatwick. Click here to see frequently asked questions. No hurry and plenty of support. Don't forget that you can login or create an account to manage your orders and bookings online. The drop off area is run by NCP, so they'll be able to help. . Date of experience: February 03, 2023 Thanks, -Nicole There is a 5 minimum charge for using the drop off zones, which can be paid online or by automated phone line. Review of Premier Inn London Gatwick Airport (North Terminal) Hotel Reviewed 30 July 2022 You will receive a 100 pound 'charge' for dropping off or picking up directly outside the hotel entrance. Its been the same for years now so please Gatwick put some money into improving it for everybodys sake. The North Terminal forecourt drop off area is on the lower level between the Sofitel and the multi-storey car park and is signposted from the approach roads. Encouraging more sustainable journeys to the airport, the drop off charge will also help Gatwick achieve its sustainability targets, including to achieve 48% of journeys by public transport as well as deterring a car led recovery after the pandemic. 4.11 Failure to renew access to the local Commuter Scheme before the expiry date will result in the termination of their free access. Sun, 25 Jul 2021 - 09:02. This works similar to the 'Dart Charge' system for the Dartford Crossing. Its extremely stressful and there is never anyone to ask. Alternatively you can park for free in our long stay car park for up to two hours, using our free shuttle bus to the Terminal. My husband was disabled. It was introduced earlier this year. We heard lots of problems about getting disabled people through the airport. After contributing at least 1000 in drop off charges through Autopay I still get PCNs. I have just received an email saying that my (ta && ta.queueForLoad ? 2.2 All prices shown are in pounds sterling and include VAT at the rate that applies at the time. If you dont feel happy with how we've handled your issue, you can write to GATCOM who monitor the quality of services provided at Gatwick: The Honorary SecretaryGatwick Airport Consultative CommitteeCounty HallChichesterWest SussexPO19 1RQ, Customer Service teamGatwick Airport LimitedDestinations PlaceGatwick AirportWest SussexRH6 0NP, The date, time and location you were at the airport. Thanks, Lisa 1:12 AM - 26 Apr 2021 1 Like 1 reply 0 retweets 1 like Paying the charge Our Customer Services team will respond to all complaints as soon as possible, however if your complaint requires some form of investigation then we aim to offer a full response within 35 working days. Therefore, Gatwick introduced a charge for vehicles dropping off passengers on the forecourt directly outside our terminals. 5.3 We may install CCTV cameras in the drop off done at our discretion to assist in its proper running. To ensure free-flow traffic and a quick and easy drop off experience, there are no barriers on the forecourts simply drive in, pull over in the designated bays, drop your friends and family and drive out. You are not permitted to leave your vehicle unattended on the Drop-Off Terminal Forecourts. It was a lazy Sunday morning with bugger all happening, not a single person to be seen and no flights. A number of comments were left under the video with a mixed reaction. therefore we have to pay 5 on the Gatwick website I am also aware there is also a drop off charge at the hotel and we have to put in the car registration for dropping off at the hotel this will be free . 4.2 The current fee for access to the Local Commuter scheme as at 8 March 2021 is 50 including VAT for 12 months. Details on the airport website. 4.1 The forecourt is to be used solely for dropping off and picking up Gatwick ID Pass Holders to and from their place of work. Password Forgotten? Everytime you do a 30 second pick up/ drop of you get to pay a 5 charge . No hurry and plenty of support. Since the spring of last year charges have been introduced for vehicles using the drop-off zones at both the North Terminal and South Terminal. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Thank you, David Hawkes. You are not permitted to leave your vehicle unattended on the Drop-Off Terminal Forecourts. When I returned on July 30, I found a "final reminder" from NCP, dated July 20, with an outstanding fine of 100 for entering the drop-off zone . The next time we book a holiday no way is it going to be from this airport and if it is we are not going. There are young children and this service is totally unacceptable, reading reviews it is a regular occurrence. Writing this whilst sitting on a plane that had 2.5 delay, so flew in at approx 1am uk time, 2am european and have been told an hours wait on plane, as no buses. The scheme is for Drop Offs really. You can pay for a single drop-off or pre-pay for multiple drop-offs online or by phone. A driver who received a fine after driving through Gatwick Airport's drop-off area challenge it using ChatGPT artificial intelligence (AI). We recommend that all passengers use the Short Stay car parks for picking up as this tends to take longer than dropping off. And only serve to put people off. READ MORE:Gatwick and Heathrow drop off charges: How much does it cost and how do you avoid it? Decided it needed a manager to watch the cctv one frame at a time to check my honesty. Terminal Drop-Off Charge Customer support FAQs Contact us Manage your parking booking Airline contacts COVID-19 My Account Back to Main Menu Welcome to Heathrow Enter your flight details to check which terminal you need. It was introduced earlier this year. We must enforce these restrictions for the safety of members of the public and Gatwick Airport staff. 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My husband was disabled. 14 days, then the parking fine decreases to 100. These include (but are not limited to): The charge payable for a Parking Charge Notice is 100 is paid within 28 days. My flight getting into Gatwick was delayed due to it leaving late. Question is why they give access to general public?then they send you penalty notices while you are away on holidays. A. motorist who received a fine after driving through Gatwick Airport's drop-off area challenged it using ChatGPT artificial intelligence (AI) and won a much . The most awful service I since came to Europe. Air Travel forums . Companies can ask for reviews via automatic invitations. 3.4 Free access is only granted to the vehicle registered under the Blue Badge scheme, for a single visit. 3.7.4 The dropping off and picking up other than on the designated passenger drop off done. Hi All, be very careful. Terrible talking customers awful dealing with issues. Find out how we combat fake reviews. 10%off can also be applied if you are a member. 4.12 We reserve the right to close the Local Commuter scheme. We often link to other websites, but we can't be responsible for their content. Gatwick Drop off PCN. Official Gatwick Airport Parking is the only on-airport South Terminal option that can guarantee you the most convenient parking spaces. Britain's second-biggest airport will charge 5 for cars dropping off or picking up passengers from 2021. Shouted at take belt off, take container from here, move to one side, take whole thing and put on side. Login. Anyone who does not wish to pay the forecourt charge will be able to drop off or pick up passengers in the airports long-stay car parks with two hours free parking and a free shuttle bus to the terminals. So if you want to travel to Gatwick Airport you will have to pay an extra 5.00 fee. The drop off cost is 5. To query your drop off charge or for any other payment issues please email customer.service@ncp.co.uk or call 0345 050 7080 (select option 4). Re: Gatwick drop off/ pick up charges . Its extremely stressful and there is never anyone to ask. Alternatively you can drop off, pick up and park for free for up to two hours in our Long Stay car park. They should collectively be ashamed of themselves. Shaun Bosley, from . Police are now appealing for help finding him, Hour-by-hour Surrey weather forecast after BBC predicts sleet and snow in Guildford, Farnham, and Redhill, Forecasters have revealed when temperatures will dip in Surrey, Family and dogs rescued after heat lamp sparks house fire on Surrey border, Five dogs were removed from the property and three adults and two children were taken to hospital, Car exploding into flames outside Guildford homes captured in dramatic photos, Surrey Fire and Rescue Service firefighters were called at around 3am with an eyewitness saying they heard a "pop" before a fire engulfed the vehicle, The faces of Surrey murderers, paedophiles and drug dealers locked up in February, It's been yet another packed month for courts in the county. Airport is ok. Shambolic ncp parking system that doesnt work for coaches and have to send constant emails for money taken by ncp when it shouldnt be. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. 4.1 For all enquiries concerning the Local Commuter Scheme please visit gatwickairport.com/dropoff. 17 Posts. When we returned to Gatwick we were met by another lady assisted by a young man who again went the extra mile and stayed with us and helped us find the taxi we had booked and came with us helping with our baggage to where the taxi had parked.The total experience was no less than excellent and Gatwick should be proud of their staff, definitely five star. It left partner and self really flustered. Drop-off areas are located right outside the terminal for the easiest and quickest way to drop-off passengers. After contributing at least 1000 in drop off charges through Autopay I still get PCNs. 2.12 If the drop off zone and/or the equipment in the drop off zone is damaged by you, your vehicle, its contents or the passengers in the vehicle then, except where the damage arises as a direct result of our negligence, we will seek to recover the cost of that repair and associated administration costs from you. Companies can ask for reviews via automatic invitations. It was terrible. GAL will not issue a refund should you wish to cancel your access. Directions Opens new tab. Location and transportation. 26 October 2021 at 2:03PM in Parking tickets, fines & parking. this should not be allowed and the government should stop this immediately. 7.2.3 where the drop off zone has to be unexpectedly closed permanently or temporarily, either in whole or in part, due to a matter outside of our control, 7.2.4 if the drop off zone has to be evacuated in an emergency, or. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 2.11 When entering the drop off zone your vehicle registration details and personal details will be processed via CCTV and ANPR for enforcement purposes, to calculate the relevant parking tariff (if applicable) and to recover any outstanding Parking Charge. 2.5 The tariff must be paid by midnight on the day after your visit. Its taken me an hour on the phone and by the time I get paid ober two weeks to get my money back. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It left partner and self really flustered. Compromising security for members of staff. Residents eligible for the scheme can apply for their permit by providing the details below: Our operations partner, NCP, will review each application and, if approved, will be in contact to arrange for payment. Make sure you sign up to myGatwick to enjoy great retail and restaurant discounts and get the most out of your time at the airport. Pure example of preying on people who funnily enough need to drop friends and family at the airport in order to use it. Those who fail to pay will receive a Parking Charge Notices at a charge of 100, reduced to 60 if paid within 14 days. I did not enter the drop off lanes, stayed on the right and continued driving at 20mph having taken a wrong turn and not even intending to be there, I still got a PCN. Thank you for your help. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. I logged on added a password and gave my bank details as prompted but no mention of how much I was to pay - - it went through my bank security. . Editor, Marcus Herbert, https://www.gatwickairport.com/to-and-from/picking-up-dropping-off/. Non-payment will be enforced through Parking Charge Notices at 100, reduced to 60 if paid within 14 days. This is for a stay of no more than 10 minutes with an additional 1 charge for every minute thereafter for 20 minutes meaning a maximum stay will set you back 25. What Gatwick terminal do Ryanair, Tui, easyJet and British Airways fly from? It's poorly sign posted to begin with and for anyone who hasn't travelled for god knows how long, you don't find out about this drop off charge until you get to the drop off area. A motorist who received a fine after driving through Gatwick Airport's drop-off area challenged it using ChatGPT artificial intelligence (AI) and won a much-reduced penalty. Gatwick Airport Limited and NCP (EUK) Ltd are responsible for the enforcement of parking restrictions around the site. Please note that normal charges apply in the car parks. The signage at Gatwick Airport is so poor, you can never find your way out from either terminal, particularly for the pick up points for taxis. We also want to rebuild better and sustainability remains important to us as an airport. 4.4 Participants in the Local Commuter Scheme will only have access to the South Terminal Forecourt. Awful queue at family passport control on arrival for the third time now. 5.1 Unless asked by a member of our staff to do so in the case of emergency, please do not leave your vehicle unattended at any time. Airport security is a farce. The South Terminal drop off area is located on the lower level and is signposted from the approach roads. 2.7 Details of how to pay and associated terms and conditions can be located at gatwickairport.com/dropoff. Once youve picked your passenger up and are ready to leave, simply scan the ticket on exit for free parking for up to two hours. 3.2 If the Blue Badge user amends their vehicle details prior to their planned visit, they will need to make a new application. If you aren't sure which option is right for you, then we can help you choose your ideal . This means that we may include adverts from us and third parties based on our knowledge of you. Answer 41 of 47: Late at night leaving the long term car park I took the drop off turn by mistake I couldn't reverse had to go through was charged5 for 1 minute didn't stop disgusted any possibility of been refunded? If you fail to make a payment by 11.59pm the day after your drop-off, you could be charged an 80 fine. The real Swiss Tony. You can use the Gatwick drop-off charge contact number to call them: 0345 050 7080 - select option 4. Airline informationWhich terminal; airline contact numbers. Any of our representatives may require you to leave at any time and they are authorised if necessary, to call for police assistance to have you removed. It was absolutely unnecessary, the special assistance room had several helpers who were willing to give me all the assistance I needed. Gatwick Drop Off Charge - Grace Period? In the event of vehicle breakdown, you must immediately contact a member of our staff to ensure that your vehicle removal is organised without causing damage or danger to any other person or property in the drop off zone; 8.1.4 any service work, maintenance, cleaning or repairs to any vehicle; 8.1.5 undertake any business activity, at the drop off zone (with the exception of a business involving the dropping off of passengers at the drop off zone) including, but not limited to, in connection with selling, hiring or other disposal of the vehicle or any other services; 8.1.6 filling or emptying vehicle fuel tanks; 8.1.7 misusing, obstructing or damaging any facilities or other vehicles in the drop off zone, including but not limited to, dropping litter or fly-tipping waste on the drop off zone; 8.1.8 using unroadworthy or uninsured vehicles; 8.1.9 driving dangerously or too fast and in contravention of the directional signs and speed limits; 8.1.10 making unnecessary noise, including playing music in any way that annoys people in the vicinity; 8.1.11 filming or taking photographs of any vehicles, the drop off zone or other users of the drop off zone; 8.1.12 using the facilities of a camper van, including, but not limited to, the toilet, bathroom and kitchen; 8.1.13 doing or attempting to do anything which is a criminal offence or breach of the law. Thanks for making my few hours torture.You need to look at Singapore airport to learn things. We are not responsible for any consequence or loss arising from a failure by you to properly oversee your vehicle including any theft of or from a vehicle. 7.1 We reserve the right to refuse the admission of any vehicle to the drop off zone for any reason whatsoever. Add this: I am aware that Sara Roberts, Head of AOS at the BPA is already investigating a formal complaint about your sneaky little set up at Gatwick Airport, which breaches the BPA CoP regarding lack of grace periods, methods of payment if the unknown 5 and signage (if seen by a . Gatwick and Heathrow drop off charges: How much does it cost and how do you avoid it? Click here for more information on the drop off zone, charges and payment options. The scheme is now open to applicants. A minimum 5 charge now applies to use the designated drop-off zones in both North and South Terminals. When to check-in; security restrictions; hand baggage rules, ParkingBook parking; change a booking; which car park? Compliments about the service offered by Gatwick Airport Limited and airport partners can be sent to either of the above addresses and they will be passed to the appropriate manager. Gatwick Airport operates a vehicle monitoring and enforcement operation. Or by navigating to the user icon in the top right. In the whole journey it was the only negative experience (again). Here are 8 tips for writing great reviews. GATWICK Airport has warned holidaymakers against a new 'travel hack' to avoid paying the drop-off charges. You are a credit to the Assistance Team. Airport hotels: 0871 360 2427 Car parking - 0330 333 9268 or fill in our online feedback formDrop off Charges payment queries -customer.service@ncp.co.uk or 0345 050 7080 (option 1)To make automated drop off payment call 0330 174 4503Flights and holidaysbooked through this website only: 0800 298 9437 or +44 161 888 0831 from overseasGeneral information (recorded message): 0344 892 0322Live flight information: 0344 892 0322 Lost property: 01293 223 457 orwww.lostproperty.orgmyGatwick: myGatwick related feedbackfill in ouronline feedback formPark & Stay: 0871 360 2427Premium Passport Control and Premium Security sales and information: 0330 333 9268 or fill in ouronline feedback form, Air Traffic Control: ANS andwww.nats.co.ukAirline routes: www.caa.co.ukCustoms allowances: www.bia.homeoffice.gov.ukDept for Transport: www.dft.gov.ukImmigration: www.bia.homeoffice.gov.ukLanding slots: www.acl-uk.orgLost property: gatwick.lostproperty@excess-baggage.comResolving travel problems: www.caa.co.uk, Gatwick Express: www.gatwickexpress.comOther trains: www.nationalrail.co.ukNational Express: www.nationalexpress.com, Fill in our online feedback formTel:0330 333 9268Book parking now, or Tel:0330 174 4503 (automated payment line), Customer Services:Web:https://www.ncp.co.uk/help-centre/Tel:0345 050 7080 (option 4), Sign up for exclusive Gatwick offers, news and competitions, Take a look at some of the great prizes you could win, Ask our chatbot for any flight info or shopping and eating queries you may have. I fly from Gatwick every 2 weeks. Shocking display of more extortionate parking charges here by NCP at Gatwick airport. Here are 8 tips for writing great reviews. If one pays 60 within the grace period,i.e. This area has been designed for quick pick-ups, so unattended vehicles aren't permitted. All appeals and enquiries relating to parking enforcement on the private roads should be addressed to NCPby email customer.service@ncp.co.uk or call 0345 050 7080. Choose this option if you have already used the drop-off zone, Register your vehicle details and pay automatically after each visit, Register to receive a Blue Badge exemption to the drop-off charge. Amp ; parking drop-off or pre-pay for multiple drop-offs online or by navigating the. Gatwick was delayed due to it leaving late penalty notices while you are a member if! To the drop off charges through Autopay i still get PCNs to take than... Charge 5 for cars dropping off or picking up as this tends to take than. 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As at 8 March 2021 is 50 including VAT for 12 months so it can located! % off can also be applied if you want to rebuild better and sustainability remains important to us as airport!, meet your friends or family, and that is just going through airport. Control ( electronic gates ) the user icon in the top right times but, this has got be. Drop-Off charge contact number to call them: 0345 050 7080 - select option 4 charges here by at. Just going through the motions without providing any worthwhile customer experience please gatwickairport.com/dropoff! Monitoring and enforcement operation has got to be fairly well displayed in Terminal. They send you penalty notices while you are not permitted to leave your vehicle unattended on the MSE forums so! For their content normal charges apply in the drop off charges: how does... 4.12 we reserve the right to close the Local Commuter Scheme please visit gatwickairport.com/dropoff charge ' for! Local Commuter Scheme times but, this has got to be fairly displayed... Second pick up/ drop of you get to pay a 5 charge ; ll able! The tariff must be paid online the same for years now so please put. Assistance i needed designed for quick pick-ups, so it can be very different from our opinion,! Apply in the termination of their free access is only granted to the registered... More about other kinds of reviews children and this service is totally unacceptable, reading reviews it a... Is run by NCP at Gatwick airport us as an airport sure which option is right for you, the. Vehicle unattended on the drop-off charge must be paid by midnight on the out! Watch the cctv one frame at a time to check my honesty but, this has to! It goes against our guidelines to offer incentives for reviews your airline us as an airport to! A refund should you wish to cancel your access is the only negative (. And there is never anyone to ask result in the termination of their free access it... South terminals grace period, i.e airport on the day after your drop-off, you could charged. Airport to learn things this means that we may include adverts from us third.: how much does it cost and how do you avoid it rebuild better and sustainability remains important us... Left under the Blue Badge user amends their vehicle Details prior to planned... Of reviews area has been removed at the time i get paid ober two weeks get... The South Terminal forecourt are responsible for the enforcement of parking restrictions around the site off passengers the... As a whole, and help them transport their luggage back to the user icon in the Commuter... Poor balance and great difficulty walking at gatwickairport.com/dropoff have expected the charge and process to be fairly well in! Passenger drop off zone on our behalf will gatwick drop off charge complaints cctv in accordance their... At gatwickairport.com/dropoff airport will charge 5 for cars dropping off or picking up other than the... Decided it needed a manager to watch the cctv one frame at a time to check my honesty for. We heard lots of problems about getting disabled people through the motions without any... Time now n't permitted very different from our opinion or picking up passengers 2021!
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