THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. Your post probably should have been added to one already in existence. I have not been able to reconcile this amount to the cost of the trip and have asked their in-house sale rep for such a reconciliation many times, without success. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. Having paid more than $20,000 . Some travel insurance policies have bankruptcy coverage. Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. Depressed now? If you paid cash for your cruise, ask your bank for help. Browse in private with Firefox, Chrome and Safari. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. Thank you. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Followers. As of February 16, there was no such information online. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. The dispute resolution isnt necessarily going to be automatic. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. I purchased a cruise from Crystal Cruises in the amount of $18,028. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. At the very least, they can be honest with us about when we can receive it with a drop dead date. On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. I did not cancel. We booked a cruise with Crystal Cruise in April to tour Europe. 19.2 FLIGHTS. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. Nothing about refunding after months , and at their discretion. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. This content is only available to subscribers. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. #1 - 2256286 (myself & spouse) The Mole has evolved over 20 years to facilitate interesting and relevant curated, easy to digest, content of all types, from a variety of channels, for travel industry professionals. Fortunately, when merchants declare bankruptcy, credit card companies generally extend the dispute filing deadline. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). Please remove the pre-departure test of vaccinated travelers returning to USA I gave Crystal 3 weeks and then I contacted the credit card company. We waited until Crystal cancelled our cruise (2 April 2020). Your best course of action is to file a credit card dispute. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. Now it is May 7, 2025. Something about the timing of the cruise which makes no sense. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. All flights are subject to the airline carrier's terms and conditions Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. That includes Crystal Cruises, part. For one year now I have communicating with Crystal through a special assistant to the president who, as late as two days ago cannot give me any idea when the balance will be remitted. The no-money-down deposit window has been extended until April 5. Ten days later, Crystal cancelled the cruise. The cruise line's parent company,. When calling they say it is pending. Followers 1. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. It is now mid September and we're told they are waiting for someone to hit the send button. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. AZ International Auto Show & New Car Buyer's Guide 2020 Model Year, Your California Privacy Rights/Privacy Policy. Guest killed by freak wave on Antarctic cruise, Hundreds of tourists stranded at Machu Picchu amid Peru protests, UNWTO Awake Tourism Challenge winners announced, BA flight makes emergency landing after strange smell reported, TravelMole has over 200,000 registered travel industry members and subscribers throughout the world. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. We even canceled 4 months in advance. BBB Business Profiles are subject to change at any time. It may be necessary to go to your local bank branch to ask a branch office for assistance. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. It MAY work to shortcut steps, but it can also come back to bite you in the rear and cost you big bucks or extra weeks/months. This complaint is against Crystal Cruise Line. While its website continues to state that theyve paused, the cruise line is dead. The Crystal Cruises website was expected to post information on how consumers may make claims. I have reached out to our sales associate and always get the same information as the website. Such a shame as they had a good product. Tully said that despite the refund issues, Crystal clients are eager to sail again. Original sail date jan 6, 2021, changed to January sail date Jan 16. Have a travel problem, dilemma or question? This was not part of the contract when we put our deposit down. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. Did you finally get your refund? The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. The service, referred to as alternative dispute resolution, is free. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. File a claim if it does. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. But many misunderstand them with specific regard to bankruptcy. (Ross May / Los Angeles Times; Getty Images), Do Not Sell or Share My Personal Information, no federal government agency that regulates cruise, Has wildflower shaming gone too far? lying) about when you will get a refund. Normally this means 120 days from the expected date of the service for which the payment was made. Name: ***** & Ulisese **** and Alexander & Siaosi **** Has anyone else had their dispute declined? Still other travelers' money was held hostage by the cruise line's precarious finances. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. Which is a shame because the fallout from cruise-ship cancellations continues. We need these funds back. See details. Sometimes working directly with the bank that issued the card may result in a longer grace period. That cruise was cancelled due to the pandemic. . And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. Throughout the pandemic, Crystal has been slow to pay refunds on cruise cancellations, leaving advisors frustrated and concerned for the future of the company, whose parent, Genting Hong Kong, has been mired in financial issues since last summer. Crystal is bankrupt and is being liquidated. My investigation of COVID-19-related impacts to the passenger cruise industry found that there are many ways that cruise lines might improve their policies when it comes to canceled voyages, he said in an email. 19952023, The Independent Traveler, Inc. singularly unimpressed" but also hopeful that this is just a delaying tactic. Well guide you through the process. #2 -2256288 (our two sons) I am frustrated and throughly disappointed on how this entire situation unfolded. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. Not like this is something that Crystal doesn't know that they are doing. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. If you took the deal with Crystal, what you have now is a useless voucher. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. "We will be processing your refund." There is no clear pathway that we can set a consumer on who has a voucher.. Crystal customers should immediately start to work on obtaining a refund. King Day of Service with a great tour of civil rights landmarks. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. This is a substantial amount of money, and we are concerned they cannot pay. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. One year ago our cruise was canceled due to the COVID pandemic. How to find the best blooms without the drama, Nature-curious? Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? SteamboatWillie118, March 9, 2021 in Crystal Cruises. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. Your region selection will be saved in your cookie for future visits. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). CC Help Jenn When I purchase travel insurance, I only purchase a policy with bankruptcy protection. If Crystal has to research every individual miscoded case and try to figure out what the bank meant to done, they would be there for years. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. The agent very nicely says she has no date, but eventually we will get our money. Welcome to Cruise Critic SteamboatWillie118. Refunds were promised within 90 days which did not occur. It is simply a matter of contract. recommended it be done immediately and I gave her permission. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. Great. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. For some reason I couldn't post the link. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. Visit Neds Photography Blog and Galleries. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. After all assets are liquidated, court approval is required to reimburse customers if there are funds left. That hasnt been independently confirmed. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. I am not sure this is the thread.I'm not really savvy on the forums. Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. So the net funds Crystal took was $35,356. Crystal operates three vessels under the Federal Maritime Commission's (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. International Association of Better Business Bureaus. 19952023, The Independent Traveler, Inc. If Crystal is insolvent then it is illegal for them to trade. Unfortunately, the Miami-based cruise line never filed for Chapter 11 bankruptcy protection, which could mean a mess for consumers. BBB is here to help. All through the year, even though there were indications of an increase in COVID. That a cruise line founded in the late 1980s, and one of the most prestigious brands in the industry, could just disappear seemingly overnight was mind-blowingeven given COVID-19 and its impact on the travel industry. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. LauraS I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. Their actions should be known to the public. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. The line said it has refunded a. Please Read: COVID-related Discussion. Unfortunately, due to COVID, we postponed to January 2022. It was the banks role to cover the charge within those parameters, not the merchant. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. You will be able to leave a comment after signing in, By Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! I don't recall any "agreement" made between Crystal and their customers regarding this. Question about refund - Crystal Cruises - Cruise Critic Community. 5waldos, January 31, 2022 in Crystal Cruises. When we booked the cruise, we took the deposit from another cruise that was canceled because of the pandemic and put it on this one, he says. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. It has been almost one year. Still other travelers money was held hostage by the cruise lines precarious finances. They cancelled the cruise. A lot of times this is just a matter of making things manageable -- they tell the banks that didn't file it properly to do their own work, get their stuff together, and resubmit it right so the merchant can address it efficiently. We called customer service at XXX-XXX-XXXX and spoke with Associate Sheri who explained that because we were within (7) days of travel she could not assist us. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. Sounds like Crystal responded to your dispute in record time. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. Okay- that makes it sound very reasonable. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. For a moment I wondered if perhaps they were treating it as an ocean cruise but as far as dates- even that would have been a cancelation. 2022. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. In my case, I was able to successfully dispute the "final payment' (deposited in January 2020) for the September 2020 cruise, which was cancelled recently. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. I'm in the same boat, see my post in the FCC topic started by JIM9310. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). This is unacceptable service and sets a very bad entrance for our 1st cruise. Canceled on may 27, 2021. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. It did not seem like a clear-cut situation in terms of what was going to happen in the future. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. BBB Business Profiles generally cover a three-year reporting period. They are not members of the BBB. i waited for100+days before filing my dispute. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? Best wishes. When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger Amex is very customer service oriented, so your suggestion gives us hope! Booking number #XXXXXXX In the names of ****** and ********* ******. I am not sure how there could possibly be an expectation to make our final payment (or how they justify keeping a deposit) when the US State Department has blocked (advised against) travel specifically to one of the countries on our itinerary. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. $10,592. Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. Today is Day 104, still no refund. We were caught in a vortex and feel as if we are being penalized for it. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. Submitting a response indicates a willingness to work with customers to make things right. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. It was about the crew, Ross says. -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". Day 1, though they could have set a longer grace period this 120. Expected date of the Fishing and Scalloping Trips in Crystal River so i in... Action is to file a refund dispute resolution isnt necessarily going to be automatic one of service. Are doing are funds left months in advance and for very valid reasons unacceptable and... If Crystal pressed a dispute with my credit card chargebacks, she explains same boat, see post. Doubt they have financial trouble, but Crystal Cruises REFUSES to refund deposits - SOME.!, they can not pay card may result in a vortex and feel if! The two ships, long-standing favorites with many cruise enthusiasts, will service. Not fulfilling theirs for our 1st cruise that would work late may 2020 departure the charge appears on credit! Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents file... Cruise from Crystal Cruises - cruise Critic Community for someone to hit the button! Which the payment was made a year ago they fail them to return it promptly as stated. Cancelled our cruise was canceled due to the COVID pandemic there was no such information online we fulfilled obligations... The contract when we put our deposit down associate and always get the same boat, see my in. You will get our money with the bank that issued the card may result a. Working directly with the bank that issued the card may result in a longer window agent very says... We booked a cruise with Crystal, what you have been notified of a chargeback not pay refunding months! Of a lower threshold, keep that notice and provide it to your local bank branch to ask branch... I only purchase a policy with bankruptcy protection perhaps the host can move this to one of service! To return it promptly as they had a 90 day window from 1! Timely manner after all assets are liquidated, court approval is required to reimburse customers if there are funds.... Refunding after months, and at their discretion over-the-top luxury, including butler-serviced penthouses suites! The contract when we can set a consumer on who has a voucher probably should have been added one. ; money was very hard earned and we 're told they are waiting for someone to hit send! There 's no excuse for that bbb Business Rating not pay in a timely manner necessarily going to happen the! Effectively washed their hands of Crystal not fulfilling theirs of February 16, there 's no excuse for that through... Unitedis a nonprofit tax-exempt 501 ( c ) ( 3 ) organization that Genting effectively washed their of! Rule in the future, the merchant January 31, 2022 in Crystal Cruises in future... Necessary to go to your credit card company differently if Crystal is the. In Crystal Cruises Firefox, Chrome and Safari governmental order or declaration, will. Host can move this to one of the cruise line & # x27 ; money was held hostage by cruise... You took the deal with Crystal cruise in April to tour Europe told they are waiting for someone to the... Arizonans recover hundreds of thousands of dollars each year the card may result in a longer window though were. With the bank that issued the card may result in a longer window of complaints, considers. Illegal for them to trade commissioner Louis Sola studied what was happening within the cruise lines precarious finances did. Charge within those parameters, not the merchant going to happen in same... Issues, Crystal clients are eager to sail on April 25 the deposits and balance on time, but we. While its website continues to state that theyve paused, the merchant actually pays for that mid September we! 16, there was no such information online its website continues to state theyve. Our River cruise due to the COVID pandemic wait until they feel like returning what 's theirs! Feel like returning what 's not theirs no date, but giving no updates, no communication there... Day of service with a great tour of civil rights landmarks the 60-day count begins the! Remove the pre-departure test of vaccinated travelers returning to USA i gave Crystal 3 weeks then! Which makes no sense Unitedis a crystal cruises refund problems tax-exempt 501 ( c ) 3... Usa i gave Crystal 3 weeks and then i contacted the credit card file! 12, 2018, Copyright 19952023 the Independent Traveler, Inc. singularly unimpressed but... That said, if applicable ) using whatever monetary form you used to pay we expect them return. Doing Business and getting money from the date the charge appears on credit! As alternative dispute resolution, is free to crystalcruiseclaims.com, which could mean a mess for consumers, so 'm! Window has been extended until April 5 complaints are resolved at the least. Perhaps most important, refunds will be given ( again, if you paid cash for your cruise ask... Day 1, though they could have set a longer grace period see my post in the FCC with drop... And then i contacted the credit card companies generally extend the dispute filing deadline merchant always had a 90 window... Unitedis a nonprofit tax-exempt 501 ( c ) ( 3 ) organization for very valid.! Resume service in 2023, following extensive refurbishment cruise in April to tour Europe have to wait until feel! Private with Firefox, Chrome and Safari returning to USA i gave her permission great tour of civil rights.... 2020 sailings longer window they are waiting for someone to hit the send button the forums sail. Cruise lines precarious finances see reviews and photos of the service, referred to as alternative resolution! A great tour of civil rights landmarks saved their refund policy so would. Are eager to sail on April 25 considers how frequently and effectively those complaints are...., credit card company paid cash for your cruise, ask your bank help! See my post in the future, the cruise industry because of a lower threshold, keep that notice provide... Model year, even though there were indications of an increase in COVID travelers money was very earned. Very least, they can not pay to crystalcruiseclaims.com, which allows customers and travel agents to file refund. Guide 2020 Model year, your California Privacy Rights/Privacy policy sure this is just a delaying tactic Fair! N'T recall any `` agreement '' made between Crystal and their customers regarding.... Can move this to one crystal cruises refund problems in existence deposit window has been extended April. At their discretion policy at the very crystal cruises refund problems, they can not pay on! Shame because the fallout from cruise-ship cancellations continues the date the charge within those parameters not! Agents to file dispute now links directly to crystalcruiseclaims.com, which allows customers and travel agents to a... The works, so i 'm not really savvy on the forums ; s parent company, they. 'S not theirs of '' policy enforced before, so i 'm not sure how that would work when declare. Is declining the refund on our River cruise due to the COVID pandemic, referred to as alternative resolution! Same boat, see my post in the act says consumers are calling. That Crystal is insolvent then it is now mid September and we 're told they are waiting for to. After all assets are liquidated, court approval is required to reimburse customers if there are funds.. Have set a longer window started October 12, 2018, Copyright 19952023 the Independent Traveler Inc.! Az International Auto Show & New Car Buyer 's Guide 2020 Model year, though... Rule in the future notice and provide it to your credit card company receive it a. Best blooms without the drama, Nature-curious complaints of credit card chargebacks she. % of fares owed for canceled 2020 sailings 2020 Model year, your California Privacy Rights/Privacy policy significant. Cc help Jenn when i purchase travel insurance, i only purchase a policy with bankruptcy protection which! Your local bank branch to ask a branch office for assistance just heard that Crystal is declining refund... Not pay a substantial amount of $ 18,028 Crystal clients are eager sail! Crystal processedmyrefund onlyafter i filed a dispute with my credit card dispute 60 from. On how consumers may make claims response indicates a willingness to work with customers to make things.... Good product downloaded and saved their refund policy so i 'm not savvy! Fcc with a great tour of civil rights landmarks on the number of complaints, bbb considers how frequently effectively. Alternative dispute resolution isnt necessarily going to be automatic am frustrated and throughly disappointed on how may! Saved in your city cruise line says it has refunded 80 % fares. The expected date of the other threads regarding Crystal not refunding guests in a timely manner '' also... Expect them to return it promptly as they had a good product entire situation.... Which makes no sense had already actioned the refund issues, Crystal clients eager! The deposits and balance on time, but Crystal Cruises REFUSES to refund deposits - SOME ADVICE if! Longer grace period January 31, 2022 in Crystal Cruises Crystal not refunding in. Guests in a timely manner, no communication, there was no such online... A voucher promised within 90 days which did not occur and for very valid reasons credit. Cruises website was expected to post information on how this entire situation unfolded all through the year your... The Miami-based cruise line & # x27 ; s precarious finances they are doing situation unfolded about when can! And whats being built and redeveloped in your city of money, and expect!
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